- Delivery Timelines & Returns
Delivery Timelines & Returns
All moccasins are handmade and therefore generally take 6 to 8 weeks to complete. Some orders may take longer. It is also possible during certain times of the year our expected complete date for your moccasins may exceed 6 to 8 weeks. If your completed order date will exceed our 6 to 8 weeks timeline we will inform you within 5-10 business days from the day you place your order.
No moccasins may be returned for a full refund, however if you moccasin has a construction defect you can return your moccasins for a refund or repair.
All of our leather and thread is thoroughly inspected before production. Every finished moccasin also goes through a very thorough inspection before shipment.
Any worn moccasins returned for repair after 30 days of purchase will be charged a repair and handling fee of $55. If you return your moccasins for repair after 30 days we will contact you with a time for delivery. Please include a detailed description of the area of the moccasin you would like repaired. Please also include a phone number, physical address and preferred means of correspondence for any returned moccasins in need of repair. Please send all moccasins in need of repair in their original shipping box.
Please mail your package with an insured & traceable method to the address below.
120 South Avenida del Convento
Tucson, Az. 85745