- Delivery Timelines & Returns
Delivery Timelines & Returns
- All moccasins are handmade and due to our order volume it will take 10 weeks to complete your order. Some orders may take longer. It is also possible during certain times of the year our expected complete date for your moccasins will exceed 10 to 12 weeks.
- Only in the case of your moccasins having a construction defect can you return your moccasins for a refund or repair. Otherwise no moccasins may be returned for a refund. If your moccasins have a construction defect you must notify us within 10 days of receiving your order.
- If you ordered the wrong size moccasin please contact us to let us know within 10 days of receiving your order. You will be required to ship back the moccasins in the original box your moccasins were shipped in. You must also include a foot tracing of your left and right feet along with your shipment.
- Once your moccasins have been inspected to check for any signs of wear we will contact you to confirm that we have received your moccasins.
- Unless your moccasins have a construction defect all returned moccasins will incur a re-stalking fee of 15% of the full purchase price.
- Once we receive your moccasins will contact you with a time for delivery and repair cost.
- Please include a detailed description of the area of the moccasin you would like repaired.
- Please also include your phone number, physical address, email and preferred means of correspondence.
- Please send all moccasins in need of repair in their original shipping box.
Questions: please email us at: firstname.lastname@example.org
120 South Avenida del Convento
Tucson, Az. 85745