Delivery Timelines & Returns

Delivery Schedule

• All of our moccasins are handmade and require a multi-step multi-day process just to produce one single moccasin. Due to our order volume it will take 3-5 weeks to complete your order. Some orders may take longer. It is also possible during certain times of the year our expected complete date for your moccasins will exceed 5 weeks. 

Returns

• Only in the case of your moccasins having a construction defect can you return your moccasins for a refund or repair. Otherwise no moccasins may be returned for a refund. If your moccasins have a construction defect you must notify us within 10 days of receiving your order.

• Once your moccasins have been inspected to check for any signs of wear we will contact you to confirm that we have received your moccasins. 

• Unless your moccasins have a construction defect all returned moccasins will incur a re-stalking fee of 15% of the full purchase price.

Moccasin Repair

• Once we receive your moccasins will contact you with a time for delivery and repair cost.

• Please include a detailed description of the area of the moccasin you would like repaired.

• Please also include your phone number, physical address, email and preferred means of correspondence.

• Please send all moccasins in need of repair in their original shipping box.

Questions: please email us at: contact@sanagustintradingcompany.com

Please mail your package with an insured & traceable method to the address below.

120 South Avenida del Convento

Suite 110

Tucson, Az. 85745