Delivery Timelines & Returns

Delivery Schedule

• All of our moccasins are handmade and require a multi-step multi-day process just to produce one single moccasin. Due to our order volume it will take 7-10 weeks to complete your order. Some orders may take longer. It is also possible during certain times of the year our expected complete date for your moccasins will exceed 12 weeks. 

Returns

• Only in the case of your moccasins having a construction defect can you return your moccasins for a refund or repair. Otherwise no moccasins may be returned for a refund. If your moccasins have a construction defect you must notify us within 10 days of receiving your order.

• Once your moccasins have been inspected to check for any signs of wear we will contact you to confirm that we have received your moccasins. 

• Unless your moccasins have a construction defect all returned moccasins will incur a re-stalking fee of 15% of the full purchase price.

Moccasin Repair

• Once we receive your moccasins will contact you with a time for delivery and repair cost.

• Please include a detailed description of the area of the moccasin you would like repaired.

• Please also include your phone number, physical address, email and preferred means of correspondence.

• Please send all moccasins in need of repair in their original shipping box.

Questions: please email us at: contact@sanagustintradingcompany.com

Please mail your package with an insured & traceable method to the address below.

160 South Avenida del Convento

Suite 198

Tucson, Az. 85745